Refer to us
We work with many different organisations in support of delivering our services to NHS patients. Below you’ll find helpful information to guide you in accessing our NHS services.
How to refer
We accept referrals from all NHS England Integrated Care Board areas. Please refer as needed to your local policy on referral pathways.
In line with NHS guidelines, all referrals must be made using the e-referral service. Should you need any support in making a referral please get in touch by either calling 03330 100 362 or emailing ihg.referralsandenquiries@nhs.net.
Below are the categories you’ll need to use when filtering NHS e-referrals to ensure you find the correct service
| Clinical Term | Speciality | Clinic Type |
|---|---|---|
| Type of Hernia e.g inguinal etc OR just Hernia | Surgery not otherwise specified | Hernia |
| Procedure e.g. Carpal Tunnel, Trigger Finger | Orthopaedics | Hand & Wrist |
| Procedure Vasectomy | Urology | Vasectomy |
| Procedure e.g. Bunion | Orthopaedics | Podiatric Surgery OR Foot & Ankle |
| Procedure Cataract | Ophthalmology | Cataract |
Please ensure that under appointment type “routine” is selected for all services.
Referral to Treatment within 18 weeks: average 93.8% of our patients are treated within this expected timeframe
We meet our 6-week target for accessing Diagnostics to further support patients when required as 100% achievement
Duty of Candour: This is based on our expectation to act in an open and transparent manner with those we treat. We have had no breaches year to date.
The NHS Friends and Family test was created to help service providers like us and NHSE to understand whether patients are happy with the service we provide and where we might need to make Improvements. We are delighted to report that 92.3% of patients responded between January and March 2024, with 100% recommending our service.
Partners
At Independent Health Group we have built a reputation on being able to provide efficient services that offer value for money to the NHS without compromising on patient care, and delivering on our values.
We are dedicated to working closely with the NHS, Referrers and Commissioners to support awareness and improve the standards of healthcare for the conditions we treat. Through supporting service development and pathway design, and creating an integrated delivery network we strive to achieve exceptional services in collaboration with our partners.
Independent Health Group are currently working in partnership with a range of NHS Commissioners and are always interested in hearing from organisations looking to develop collaborative and integrated healthcare solutions.
If you are interested in hearing more about Independent Health Groups services, organising an education event, or working together, please contact our Service Development Team on inhg.contact@nhs.net.
What our patients say
We gather regular feedback from our patients, to ensure that we're consistently delivering first class care. We're proud to say that over 99% of all patients who completed our feedback survey say they would recommend us to their family and friends.
From the moment I entered the health centre I was looked after treated properly and with respect by some amazing team members
The service was prompt, professional and friendly. Hernia surgery, done under local anaesthetic, was made so much easier to get through by the chattiness and sympathetic approach of all concerned. The follow up phone call this morning was equally supportive.
Mr Morley and the team, are just wonderful. So friendly and the advice they give to explain the do's and don'ts is very clear.
Can not fault the service and care I have received.
In modern and clean premises I was seen on time and had every confidence in the advice I was given by the consultant surgeon who was most professional.
Appointment was given within 3 weeks of referral. On time that I was seen. The Consultant had an excellent bedside manner. Great listening skills and importantly I felt heard. Reassured me.
The appointment ran on time, and the staff were very efficient and friendly. I thought the surgeon was first class.
FAQ
Our services were inspected by the Care Quality Commission in April 2022 and our services were rated as Outstanding overall
Please find the full report here.
View our Clinicians here
Telephone us on 03330 100 362 or email inhg.contact@nhs.net
After the procedure, every patient has access to our service by telephone if they have questions or concerns following their treatment. Independent Health Groups approach to aftercare is a combination of face to face follow up, Patient Initiated and non-face to face (for example telephone). This ensures only patients with a clinical need return in person to our service for review, with clinicians sharing responsibility with the patient in their care when they need advice or support.
Our clinicians would be more than happy to have a discussion directly, please call 03330 100 362 or email ihg.referralsandenquiries@nhs.netto make arrangements.